Returns

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, and less any priority processing fee paid. The refund will be in the form of ONVOG Credit, which can be used on any future ONVOG purchases, subject to certain limitations. Once your refund is approved, the ONVOG Credit will be deposited immediately into your ONVOG account.

For certain situations, such as order cancelations, in which ONVOG issues a refund to your original payment method, please allow your financial institution 7-10 business days (Sunday – Thursday excluding holidays) to fully process the refund.

You have 5 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” on the ONVOG website when you receive your package or contact us. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

• Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a ONVOG return label and packing slip.
• Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
• Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you ONVOG credit to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
Make sure to only include the item(s) to be returned in your shipping box.

For more information, please view our Purchases and Returns Policy.

We want you to be happy with your purchase, which is why we accept returns, apparel purchases, and accessory purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on used items, or any items shipped to a freight forwarder or a delivery address in the People’s Republic of China. For more information, please view our Purchases and Returns Policy.

ONVOG subsidizes the cost of shipping. When a return is initiated, ONVOG asks that you cover the difference in shipping costs.

ONVOG is only able to offer ONVOG Credit for returns.

If the item is not shipped within three (3) days of receiving a return label, the order will not be eligible for a return.

You have 5 days from the date you received your sneakers to request a return and ship your shoes. The sneakers will then go through our evaluation process which can take up to 7 days from receipt. Once approved, ONVOG will refund you for the amount paid, less the shipping costs to and from you. The refund will be issued in the form of ONVOG Credit.