{"id":90,"date":"2025-05-17T13:23:05","date_gmt":"2025-05-17T10:23:05","guid":{"rendered":"https:\/\/onvog.com\/?page_id=90"},"modified":"2026-03-28T20:28:10","modified_gmt":"2026-03-28T17:28:10","slug":"help-center","status":"publish","type":"page","link":"https:\/\/onvog.com\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90\" class=\"elementor elementor-90\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a2c34a e-flex e-con-boxed e-con e-parent\" data-id=\"6a2c34a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8908607 e-con-full e-flex e-con e-child\" data-id=\"8908607\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b6b74 elementor-widget elementor-widget-shortcode\" data-id=\"45b6b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-187b65a elementor-widget elementor-widget-heading\" data-id=\"187b65a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Get the help you need<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b6d75 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f1b6d75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find quick answers to your questions about orders, shipping, returns, and product authenticity. If you need any further help, our support team is available 24\/7 to assist you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37e1e9b e-con-full e-flex e-con e-child\" data-id=\"37e1e9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f13aa5 elementor-widget elementor-widget-heading\" data-id=\"1f13aa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Using your account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f5f31 elementor-list-item-link-inline elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"46f5f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/my-account\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Dashboard <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/my-account\/orders\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage your orders<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/my-account\/edit-account\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage your account<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/my-account\/edit-address\/billing\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage your billing address<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/my-account\/edit-address\/shipping\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Manage your shipping address<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4fa3c elementor-widget elementor-widget-heading\" data-id=\"da4fa3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a38e15c elementor-list-item-link-inline elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"a38e15c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">All Policies<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/privacy-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/cookie-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookie Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/buyer-protection\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Buyer Protection Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/purchases-returns\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Purchases &amp; Returns<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/terms-conditions\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms &amp; Conditions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/policies\/copyright-intellectual-property\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Copyright &amp; Intellectual Property<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d9933 elementor-widget elementor-widget-heading\" data-id=\"e5d9933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-194f96a elementor-list-item-link-inline elementor-widget elementor-widget-icon-list\" data-id=\"194f96a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:00966507077135\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M280.4 355.3l21.3 12.3L319 350.2l40.7-40.7L475.8 356 453.3 480l-5.3 0C218.2 480 32 293.7 32 64l0-5.3L156 36.2l46.5 116.1-40.7 40.7-17.3 17.3 12.3 21.3c29.6 51.4 72.4 94.1 123.7 123.7zM512 336L352 272l-55.6 55.6c-46.5-26.8-85.2-65.5-112-112L240 160 176 0 0 32 0 64C0 311.4 200.6 512 448 512l32 0 32-176zM256 32c123.7 0 224 100.3 224 224l32 0C512 114.6 397.4 0 256 0l0 32zm32 224a32 32 0 1 0 0-64 32 32 0 1 0 0 64zm96 0l32 0c0-88.4-71.6-160-160-160l0 32c70.7 0 128 57.3 128 128z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+966 5070 77135<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0108bd4 elementor-widget elementor-widget-text-editor\" data-id=\"0108bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saturday \u2013 Thursday: 8 am \u2013 4 pm (GMT+3).<br \/>Friday: 10 am \u2013 3 pm (GMT+3).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0d8f5d e-con-full e-flex e-con e-child\" data-id=\"b0d8f5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eef177e elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"eef177e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/order-issues\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Order related issues\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path d=\"M56 56a24 24 0 1 1 48 0A24 24 0 1 1 56 56zm80 0A56 56 0 1 0 24 56a56 56 0 1 0 112 0zM0 496l0 16 32 0 0-16 0-130.5L1.6 341.6c-.5-.4-1.1-.9-1.6-1.3L0 496zM16 144L0 144l0 16L0 278.9c0 16 8 31 21.4 39.9l100.2 66.8L146.9 512l32.6 0L151.7 372.9l-1.3-6.5-5.5-3.7L112 340.8l0-126.3 42.5 66.2 4.7 7.3 8.7 0 24 0 32 0 16 0 16 0 96 0 32 0 0-32 0-128 0-32-32 0L224 96l-32 0 0 32 0 128-15.3 0L109.5 151.3l-4.7-7.3L96 144l-80 0zM224 256l0-128 128 0 0 128-96 0-16 0-16 0zM80 176l0 143.4L39.1 292.2c-4.5-3-7.1-8-7.1-13.3L32 176l48 0z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/order-issues\/\" >\n\t\t\t\t\t\t\tOrder related issues\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReport problems with your order for quick help.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65ef411 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"65ef411\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/request-return\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Request order return\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M16 0L0 0 0 32l16 0 80 0 0 368 0 16 16 0 56.6 0c-5.4 9.4-8.6 20.3-8.6 32c0 35.3 28.7 64 64 64s64-28.7 64-64c0-11.7-3.1-22.6-8.6-32l177.1 0c-5.4 9.4-8.6 20.3-8.6 32c0 35.3 28.7 64 64 64s64-28.7 64-64c0-11.7-3.1-22.6-8.6-32l56.6 0 16 0 0-32-16 0-112 0-288 0-96 0 0-368 0-16L112 0 16 0zM544 448a32 32 0 1 1 -64 0 32 32 0 1 1 64 0zM224 480a32 32 0 1 1 0-64 32 32 0 1 1 0 64zm0-416l128 0 0 224-128 0 0-224zM192 32l0 32 0 224 0 32 32 0 128 0 32 0 0-32 0-224 0-32-32 0L224 32l-32 0zM448 64l64 0 0 64-64 0 0-64zM416 32l0 32 0 64 0 32 32 0 64 0 32 0 0-32 0-64 0-32-32 0-64 0-32 0zm32 192l128 0 0 64-128 0 0-64zm0-32l-32 0 0 32 0 64 0 32 32 0 128 0 32 0 0-32 0-64 0-32-32 0-128 0z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/request-return\/\" >\n\t\t\t\t\t\t\tRequest order return\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSubmit a return request for your purchase.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8675548 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8675548\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/contact-us\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Contact us\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M96 32l320 0 0 32 32 0 0-32 0-32L416 0 96 0 64 0l0 32 0 160 32 0L96 32zM224 192l0-64 384 0 0 256-192 0 0 32 192 0 32 0 0-32 0-256 0-32-32 0L224 96l-32 0 0 32 0 64 32 0zM32 256l320 0 0 20.8L192 389.9 32 276.8 32 256zm0 224l0-164.1L182.8 422.5l9.2 6.5 9.2-6.5L352 315.9 352 480 32 480zm0-256L0 224l0 32L0 480l0 32 32 0 320 0 32 0 0-32 0-224 0-32-32 0L32 224zm464-64l-16 0 0 16 0 64 0 16 16 0 64 0 16 0 0-16 0-64 0-16-16 0-64 0zm16 64l0-32 32 0 0 32-32 0z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/contact-us\/\" >\n\t\t\t\t\t\t\tContact us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReach out to our support team anytime.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab863ec elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ab863ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/faqs\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"FAQ&#039;s\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M128 368L96 384l0-32 0-3.8L96 320l-32 0-32 0L0 320l0-32L0 32 0 0 32 0 384 0l32 0 0 32 0 256 0 32-32 0-160 0-96 48zm0-35.8l81.7-40.8 6.8-3.4 7.6 0 160 0 0-256L32 32l0 256 64 0 32 0 0 32 0 12.2zM256 416l0-64 32 0 0 64 128 0 7.6 0 6.8 3.4L512 460.2l0-12.2 0-32 32 0 64 0 0-256-160 0 0-32 160 0 32 0 0 32 0 256 0 32-32 0-32 0-32 0 0 28.2 0 3.8 0 32-32-16-96-48-128 0-32 0 0-32zM146.7 109c0-21.4 17.3-38.7 38.7-38.7l40.3 0c24.2 0 43.7 19.6 43.7 43.7c0 15.7-8.4 30.1-22 37.9L224 165.4l0 5.9 0 16-32 0 0-16 0-15.2 0-9.3 8-4.6 31.4-18c3.6-2.1 5.9-6 5.9-10.2c0-6.5-5.3-11.7-11.7-11.7l-40.3 0c-3.7 0-6.7 3-6.7 6.7l0 4.6-32 0 0-4.6zM191 216.7l34 0 0 34-34 0 0-34z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/onvog.com\/en\/help-center\/faqs\/\" >\n\t\t\t\t\t\t\tFAQ's\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind answers to common questions fast.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbdec8d elementor-widget elementor-widget-heading\" data-id=\"bbdec8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Most frequent questions and answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8053b51 elementor-widget elementor-widget-n-accordion\" data-id=\"8053b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1340\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1340\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What is ONVOG? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1340\" class=\"elementor-element elementor-element-1593c11 e-con-full e-flex e-con e-child\" data-id=\"1593c11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9394260 elementor-widget elementor-widget-text-editor\" data-id=\"9394260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ONVOG is the platform for style. Founded in 2021 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world\u2019s leading contemporary, avant-garde, and luxury brands. Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present, and future, delivering authentic products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1341\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1341\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How does the Assurance of Authenticity work? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1341\" class=\"elementor-element elementor-element-8a109e9 e-flex e-con-boxed e-con e-child\" data-id=\"8a109e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b386785 elementor-widget elementor-widget-text-editor\" data-id=\"b386785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our goal is to be the most trusted marketplace for sneakers, apparel, and accessories.<\/p><p>Sourcing from the world\u2019s premium boutiques and retailers, as well as our trusted network of resellers, we only sell authentic products.<\/p><p>Additionally, all resale products are verified by a combination of machine learning technology as well as in-hand verification to ensure the product is both authentic and as described.<\/p><p>To support our verification process, our specialists go through rigorous training and inspect everything from the label to stitching, texture to color, and so much more.<\/p><p>If your product is found to be inauthentic or not as described, we\u2019ll notify you during our verification process and offer you a full refund for your order. It\u2019s our hope that through our efforts, we can create a safe and trustworthy global marketplace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1342\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1342\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1342\" class=\"elementor-element elementor-element-f4b2c6e e-con-full e-flex e-con e-child\" data-id=\"f4b2c6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42bba04 elementor-widget elementor-widget-text-editor\" data-id=\"42bba04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For sneakers, you may cancel your order within 3 hours of placing it or before it is confirmed by ONVOG \u2013 whichever comes first. If 3 hours have passed from when you placed the order and\/or ONVOG has confirmed the order, then the order cannot be canceled. If neither has occurred, simply tap the Cancel button on the Orders screen. You may not cancel an offer after it has been accepted by ONVOG.<\/p><p>For apparel and accessories, all orders are auto-confirmed and cannot be canceled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1343\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1343\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will I receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1343\" class=\"elementor-element elementor-element-c858b6f e-con-full e-flex e-con e-child\" data-id=\"c858b6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bec1806 elementor-widget elementor-widget-text-editor\" data-id=\"bec1806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>STANDARD ITEMS<\/strong><\/p><p>It will typically take 15-20 business days to be delivered.<\/p><p><strong>INSTANT ITEMS WITH STANDARD SHIPPING<\/strong><\/p><p>Items that are labeled \u201cInstant\u201d, will typically take 1-2 business days for an \u201cInstant\u201d item ordered before 11:00 AM (Riyadh Time) with Standard shipping to be delivered to a buyer located in Saudi Arabia, 7-15 business days for an \u201cInstant\u201d item ordered after 11:00 AM (Riyadh Time) with Standard shipping to be delivered to an international buyer.<\/p><p><strong>INTERNATIONAL<\/strong><\/p><p>For international orders, delivery times vary due to customs.<\/p><p>Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1344\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1344\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I placed an order, but didn't receive a confirmation email. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1344\" class=\"elementor-element elementor-element-1ca058d e-flex e-con-boxed e-con e-child\" data-id=\"1ca058d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce5026d elementor-widget elementor-widget-text-editor\" data-id=\"ce5026d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correctly.<\/p><p>You can also contact us for additional assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1345\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1345\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change my shipping address after my order has been placed? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1345\" class=\"elementor-element elementor-element-d577f80 e-flex e-con-boxed e-con e-child\" data-id=\"d577f80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15bf301 elementor-widget elementor-widget-text-editor\" data-id=\"15bf301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please note that ONVOG is unable to change a shipping address once the order has been placed. You may however cancel your order (<strong>within 3 hours of placing it and\/or before it is confirmed by ONVOG, whichever comes first<\/strong>), and place the order again with the correct shipping address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1346\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1346\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will I receive my refund? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M432 272l-16 0L32 272l-16 0 0-32 16 0 384 0 16 0 0 32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M272 16l0-16L240 0l0 16 0 224L16 240 0 240l0 32 16 0 224 0 0 224 0 16 32 0 0-16 0-224 224 0 16 0 0-32-16 0-224 0 0-224z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1346\" class=\"elementor-element elementor-element-075f507 e-flex e-con-boxed e-con e-child\" data-id=\"075f507\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ba0b91 elementor-widget elementor-widget-text-editor\" data-id=\"3ba0b91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, and less any priority processing fee paid. The refund will be in the form of ONVOG Credit, which can be used on any future ONVOG purchases, subject to certain limitations. Once your refund is approved, the ONVOG Credit will be deposited immediately into your ONVOG account.<\/p><p>For certain situations, such as order cancelations, in which ONVOG issues a refund to your original payment method, please allow your financial institution 7-10 business days (Sunday \u2013 Thursday excluding holidays) to fully process the refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is ONVOG?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"ONVOG is the platform for style. Founded in 2021 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world\\u2019s leading contemporary, avant-garde, and luxury brands. Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present, and future, delivering authentic products.\"}},{\"@type\":\"Question\",\"name\":\"How does the Assurance of Authenticity work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our goal is to be the most trusted marketplace for sneakers, apparel, and accessories.Sourcing from the world\\u2019s premium boutiques and retailers, as well as our trusted network of resellers, we only sell authentic products.Additionally, all resale products are verified by a combination of machine learning technology as well as in-hand verification to ensure the product is both authentic and as described.To support our verification process, our specialists go through rigorous training and inspect everything from the label to stitching, texture to color, and so much more.If your product is found to be inauthentic or not as described, we\\u2019ll notify you during our verification process and offer you a full refund for your order. 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Using your account Dashboard Manage your orders Manage your account Manage your billing address Manage your shipping address Our policies All Policies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/comments?post=90"}],"version-history":[{"count":0,"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/pages\/90\/revisions"}],"wp:attachment":[{"href":"https:\/\/onvog.com\/en\/wp-json\/wp\/v2\/media?parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}