{"id":58,"date":"2025-05-17T12:52:44","date_gmt":"2025-05-17T09:52:44","guid":{"rendered":"https:\/\/onvog.com\/?page_id=58"},"modified":"2026-03-28T20:35:02","modified_gmt":"2026-03-28T17:35:02","slug":"order-issues","status":"publish","type":"page","link":"https:\/\/onvog.com\/en\/help-center\/order-issues\/","title":{"rendered":"Order Issues"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"58\" class=\"elementor elementor-58\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d46c72 e-flex e-con-boxed e-con e-parent\" data-id=\"5d46c72\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f4286aa e-con-full e-flex e-con e-child\" data-id=\"f4286aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c064a0d elementor-widget elementor-widget-shortcode\" data-id=\"c064a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f318c9 elementor-widget elementor-widget-heading\" data-id=\"7f318c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Report an Order Issue<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29a43b2 e-con-full e-flex e-con e-child\" data-id=\"29a43b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbcab15 elementor-widget elementor-widget-text-editor\" data-id=\"fbcab15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;re sorry to hear you&#8217;re experiencing an issue with your order. Please tell us what happened by filling out the form. Our dedicated team is ready to assist and find a solution for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dedcf9 elementor-widget elementor-widget-heading\" data-id=\"1dedcf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7faac13 elementor-widget elementor-widget-text-editor\" data-id=\"7faac13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can also try to get direct support if you wish before submitting your order issues request.<\/p><ul><li><strong><a href=\"tel:00966507077135\">(+966) 5070 77135<\/a> &#8211; International<\/strong><\/li><li>Saturday \u2013 Thursday 8 am \u2013 4 pm EST<\/li><li>Friday 8 am \u2013 3 pm EST<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59623a elementor-widget elementor-widget-text-editor\" data-id=\"b59623a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For any other non-product issues, general questions, inquiries, or just want to chat with us please use the below buttons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba3cf8e e-con-full e-flex e-con e-child\" data-id=\"ba3cf8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebd58dc elementor-widget elementor-widget-button\" data-id=\"ebd58dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/onvog.com\/en\/help-center\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b31cfbc elementor-widget elementor-widget-button\" data-id=\"b31cfbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/00966507077135\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">WhatsApp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c62fa33 e-con-full e-flex e-con e-child\" data-id=\"c62fa33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0901d6 e-con-full e-flex e-con e-child\" data-id=\"c0901d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4375b68 elementor-widget elementor-widget-heading\" data-id=\"4375b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our team is always here to assist you 24\u00d77.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1aee8e elementor-widget elementor-widget-text-editor\" data-id=\"f1aee8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please try first to check our <strong><a href=\"https:\/\/onvog.com\/en\/help-center\/\">customer\u2019s help center<\/a><\/strong> for further assistance and <strong><a href=\"https:\/\/onvog.com\/en\/help-center\/faqs\/\">FAQs<\/a><\/strong>. If you still facing order issues kindly proceed with the form below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e51cc elementor-widget elementor-widget-bitform-widget\" data-id=\"d4e51cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bitform-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"bitforms_3_58_1\" class=\"b3-bit-form A Ar Cl _frm-bg-b3 bit-form bf-form-wrapper\">\n      \n          <form novalidate id=\"form-bitforms_3_58_1\" class=\"Ap Aq _frm-b3 bf-form\" enctype=\"multipart\/form-data\" method=\"post\">\n              <input type=\"text\" class=\"d-none\" name=\"csrf\" value=\"QNXYrvR0Y7uocc4vokissy7KYvtmDu0MsvM0OBKrZ2c=\">\n              <input type=\"text\" class=\"d-none\" name=\"t_identity\" value=\"TFhBfxBv2YAd13WdNrMVcMNi8qDbPQVxzBmhu6VzjOE=\">\n              \n        <input type=\"text\" class=\"d-none\" name=\"b_h_t\" value=\"WDJKcGRHWnZjbTF6WHpOZk1UYzRNRFUyTURJNE1sOD0=\">\n        <input type=\"text\" class=\"d-none\" name=\"WDJKcGRHWnZjbTF6WHpOZk1UYzRNRFUyTURJNE1sOD0=\" required>\n      \n              <input type=\"text\" class=\"d-none\" name=\"bitforms_id\" value=\"bitforms_3\">\n                  <div class=\"btcd-fld-itm b3-2 \"><div class=\"M Q R S  b3-2-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-2-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-2-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-2-lbl b3-lbl bf-lbl bf-label \" for=\"b3-2-1\">\n          \n          \n          Name\n          \n          <span class=\"AK AL AM  b3-2-req-smbl b3-req-smbl bf-req-smbl bf-asterisk-symbol \" aria-hidden=\"true\">*<\/span>\n        <\/label><\/div>\n  <div class=\"b3-2-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"S AF  b3-2-inp-fld-wrp b3-inp-fld-wrp bf-inp-fld-wrp bf-input-field-wrapper \">\n        <input id=\"b3-2-1\" class=\"C F G d e f g h i j k l m n o p q r s t u v w x y z AA AB AC AD AE Cn Co Cp Cq Cr Cs Ct Cu Cv Cw Cx  b3-2-fld b3-fld bf-fld bf-field \" type=\"text\" required aria-required=\"true\" aria-describedby=\"b3-2-err-txt\" placeholder=\"Name registered in our system\" name=\"name\" \/>\n        \n        \n      <\/div>\n      \n    \n    <div class=\"N O P  b3-2-err-wrp b3-err-wrp bf-err-wrp bf-error-wrapper\" role=\"alert\" aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-2-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-2-err-txt\" class=\"B E T U V W X Y Z a b c  b3-2-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-2-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n            \n          <\/div>\n          \n          \n        <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-3 \"><div class=\"M Q R S  b3-3-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-3-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-3-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-3-lbl b3-lbl bf-lbl bf-label \" for=\"b3-3-1\">\n          \n          \n          Email\n          \n          <span class=\"AK AL AM  b3-3-req-smbl b3-req-smbl bf-req-smbl bf-asterisk-symbol \" aria-hidden=\"true\">*<\/span>\n        <\/label><\/div>\n  <div class=\"b3-3-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"S AF  b3-3-inp-fld-wrp b3-inp-fld-wrp bf-inp-fld-wrp bf-input-field-wrapper \">\n        <input id=\"b3-3-1\" class=\"C F G d e f g h i j k l m n o p q r s t u v w x y z AA AB AC AD AE Cn Co Cp Cq Cr Cs Ct Cu Cv Cw Cx  b3-3-fld b3-fld bf-fld bf-field \" type=\"email\" required aria-required=\"true\" aria-describedby=\"b3-3-err-txt\" placeholder=\"Email used with your order\" name=\"email\" \/>\n        \n        \n      <\/div>\n      \n    \n    <div class=\"N O P  b3-3-err-wrp b3-err-wrp bf-err-wrp bf-error-wrapper\" role=\"alert\" aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-3-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-3-err-txt\" class=\"B E T U V W X Y Z a b c  b3-3-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-3-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n            \n          <\/div>\n          \n          \n        <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-7 \"><div class=\"M Q R S  b3-7-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-7-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-7-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-7-lbl b3-lbl bf-lbl bf-label \" for=\"b3-7-1\">\n          \n          \n          Contact number\n          \n          <span class=\"AK AL AM  b3-7-req-smbl b3-req-smbl bf-req-smbl bf-asterisk-symbol \" aria-hidden=\"true\">*<\/span>\n        <\/label><\/div>\n  <div class=\"b3-7-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"J S m Bq  b3-7-phone-fld-container b3-phone-fld-container bf-phone-fld-container bf-phone-field-container\">\n        <div class=\"E G J h AP Ak Br Bs Bt Bu Bv Bw Bx By Bz CA CB CC Cp DZ Da Db Dc Dd De Df Dg Dh  b3-7-phone-fld-wrp b3-phone-fld-wrp bf-phone-fld-wrp bf-phone-field-wrapper   \">\n          <input name=\"phone\" required aria-required=\"true\" aria-describedby=\"b3-7-err-txt\" type=\"text\" title=\"Phone-number Hidden Input\" class=\"b3-7-phone-hidden-input b3-phone-hidden-input bf-phone-hidden-input bf-phone-hidden-input d-none\" \/>\n          <div class=\"C E S e f g Al CD Co Di  b3-7-phone-inner-wrp b3-phone-inner-wrp bf-phone-inner-wrp bf-phone-inner-wrapper\">\n            <div class=\"B D E I K L S Z AS AV AW BO BP Cm DI  b3-7-dpd-wrp b3-dpd-wrp bf-dpd-wrp bf-dpd-wrapper\" role=\"combobox\" aria-haspopup=\"listbox\" aria-live=\"assertive\" aria-labelledby=\"b3-7-1-lbl\" aria-expanded=\"false\" tabindex=\"0\">\n          <div class=\"B E Al  b3-7-selected-country-wrp b3-selected-country-wrp bf-selected-country-wrp bf-selected-country-wrapper\">\n          <img decoding=\"async\" alt=\"Selected Country image\" aria-hidden=\"true\" class=\"AO AR Ao CH Dl  b3-7-selected-country-img b3-selected-country-img bf-selected-country-img bf-selected-country-image \" src=\"https:\/\/onvog.com\/wp-includes\/images\/blank.gif\" title=\"\">\n        <\/div>\n          <div class=\"N AT AU BN  b3-7-dpd-down-btn b3-dpd-down-btn bf-dpd-down-btn bf-dpd-down-button\">\n          <svg width=\"15\" height=\"15\" role=\"img\" title=\"Downarrow icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n            <polyline points=\"6 9 12 15 18 9\" \/>\n          <\/svg>\n        <\/div>\n        <\/div>\n            <input aria-label=\"Phone Number\" type=\"tel\" class=\"F G h k l n s AV Ac CE Cp Cq  b3-7-phone-number-input b3-phone-number-input bf-phone-number-input bf-phone-number-input \" autocomplete=\"tel\" placeholder=\"Enter contact number\" tabindex=\"0\" \/>\n            <button type=\"button\" title=\"Clear value\" class=\"D AP AT AX AY AZ Aa Ab Ac Ad Ae Af Ag Ah Ai Aj BQ Cz DA DB DJ  b3-7-input-clear-btn b3-input-clear-btn bf-input-clear-btn bf-input-clear-button \">\n          <svg width=\"12\" height=\"12\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n            <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" \/>\n            <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" \/>\n          <\/svg>\n        <\/button>\n          <\/div>\n          <div class=\"A E J L AW Ak An Bp Cl  b3-7-option-wrp b3-option-wrp bf-option-wrp bf-option-wrapper \">\n          <div class=\"E L S Ak  b3-7-option-inner-wrp b3-option-inner-wrp bf-option-inner-wrp bf-option-inner-wrapper\">\n            <div class=\"S Bo  b3-7-option-search-wrp b3-option-search-wrp bf-option-search-wrp bf-option-search-wrapper \">\n              <input aria-label=\"Search for countries\" type=\"search\" class=\"C F I J h BS BT BU BV BW BX BY BZ Cp DL DM DN DO  b3-7-opt-search-input b3-opt-search-input bf-opt-search-input bf-option-search-input \" placeholder=\"Search for countries\" autocomplete=\"off\" tabindex=\"-1\" \/>\n              <svg class=\"AH AP Ae Af BR Cy DK  b3-7-opt-search-icn b3-opt-search-icn bf-opt-search-icn bf-option-search-icon \" aria-hidden=\"true\" width=\"22\" height=\"22\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                <circle cx=\"11\" cy=\"11\" r=\"8\" \/>\n                <line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\" \/>\n              <\/svg>\n              <button type=\"button\" aria-label=\"Clear search\" class=\"D AF AP AT AX AY AZ Aa Ab Ac Ad Ae Af Ag Ah Ai Aj CF CG Cz DA DB Dj Dk  b3-7-search-clear-btn b3-search-clear-btn bf-search-clear-btn bf-search-clear-button \" tabindex=\"-1\">\n          <svg width=\"12\" height=\"12\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n            <line x1=\"18\" y1=\"6\" x2=\"6\" y2=\"18\" \/>\n            <line x1=\"6\" y1=\"6\" x2=\"18\" y2=\"18\" \/>\n          <\/svg>\n        <\/button>\n            <\/div>\n            <ul class=\"Al Am Ba Bb Bc Bd Be Bf Bg Bh Bi Bj Bk Bl Bm Bn DP DQ DR DS DT DU DV DW DX DY  b3-7-option-list b3-option-list bf-option-list bf-option-list \" tabindex=\"-1\" role=\"listbox\" aria-label=\"country list\">\n              \n            <\/ul>\n          <\/div>\n        <\/div>\n        <\/div>\n      <\/div>\n    \n    <div class=\"N O P  b3-7-err-wrp b3-err-wrp bf-err-wrp bf-error-wrapper\" role=\"alert\" aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-7-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-7-err-txt\" class=\"B E T U V W X Y Z a b c  b3-7-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-7-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n            \n          <\/div>\n          \n          \n        <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-4 \"><div class=\"M Q R S  b3-4-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-4-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-4-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-4-lbl b3-lbl bf-lbl bf-label \" for=\"b3-4-1\">\n          \n          \n          Order number\n          \n          \n        <\/label><\/div>\n  <div class=\"b3-4-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"S AF  b3-4-inp-fld-wrp b3-inp-fld-wrp bf-inp-fld-wrp bf-input-field-wrapper \">\n        <input id=\"b3-4-1\" class=\"C F G d e f g h i j k l m n o p q r s t u v w x y z AA AB AC AD AE Cn Co Cp Cq Cr Cs Ct Cu Cv Cw Cx  b3-4-fld b3-fld bf-fld bf-field \" type=\"number\" aria-describedby=\"b3-4-err-txt\" placeholder=\"Your order number (if available)\" name=\"orderNumber\" \/>\n        \n        \n      <\/div>\n      \n    \n    <div class=\"N O P  b3-4-err-wrp b3-err-wrp bf-err-wrp bf-error-wrapper\" role=\"alert\" aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-4-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-4-err-txt\" class=\"B E T U V W X Y Z a b c  b3-4-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-4-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n     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DF DG DH  b3-5-ci b3-ci bf-ci bf-ci \" value=\"Shoe (Sneakers, Sandals)\" name=\"type\" \/>\n            <label data-cl for=\"b3-5-1-chk-0\" class=\"B D E AH BK Cy  b3-5-cl b3-cl bf-cl bf-cl \">\n              <span data-bx class=\"B H S W AN AO Ax Ay DE  b3-5-bx b3-bx bf-bx bf-box \">\n                <svg width=\"12\" height=\"10\" viewbox=\"0 0 12 10\" class=\"b3-5-svgwrp b3-svgwrp bf-svgwrp bf-svgwrp \" aria-hidden=\"true\">\n                  <use data-ck-icn href=\"#b3-5-ck-svg\" class=\"b3-5-ck-icn b3-ck-icn bf-ck-icn bf-ck-icon \" \/>\n                <\/svg>\n              <\/span>\n              <span class=\"AS BL  b3-5-ct b3-ct bf-ct bf-ct \">\n                Shoe (Sneakers, Sandals)\n              <\/span>\n            <\/label>\n          <\/div><div class=\"b3-5-cw b3-cw bf-cw bf-cw \">\n            <input id=\"b3-5-1-chk-1\" type=\"radio\" class=\"AP BA BB BC BD BE BF BG BH BI DF DG DH  b3-5-ci b3-ci bf-ci bf-ci \" value=\"Clothing (Hats, Hoodies, ...etc.)\" 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aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-8-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-8-err-txt\" class=\"B E T U V W X Y Z a b c  b3-8-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-8-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n            \n          <\/div>\n          \n          \n        <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-6 \"><div class=\"M Q R S  b3-6-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-6-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-6-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-6-lbl b3-lbl bf-lbl bf-label \" for=\"b3-6-1\">\n          \n          \n          Issue details\n          \n          <span class=\"AK AL AM  b3-6-req-smbl b3-req-smbl bf-req-smbl bf-asterisk-symbol \" aria-hidden=\"true\">*<\/span>\n        <\/label><\/div>\n  <div class=\"b3-6-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"S AF  b3-6-inp-fld-wrp b3-inp-fld-wrp bf-inp-fld-wrp bf-input-field-wrapper \">\n      <textarea id=\"b3-6-1\" class=\"C F G d e f g h i k l n o p q r s t u v w x y z AA AB AC AD AE BM Cn Co Cp Cq Cr Cs Ct Cu Cv Cw Cx  b3-6-fld b3-fld bf-fld bf-field \" required aria-required=\"true\" aria-describedby=\"b3-6-err-txt\" placeholder=\"Please give us more details about the issue subject\" name=\"details\"><\/textarea>\n      \n      \n    <\/div>\n    \n    <div class=\"N O P  b3-6-err-wrp b3-err-wrp bf-err-wrp bf-error-wrapper\" role=\"alert\" aria-live=\"assertive\" style=\"opacity: 0 !important;height: 0px !important\">\n        <div class=\"L  b3-6-err-inner b3-err-inner bf-err-inner bf-error-inner\">\n          \n          \n          <div id=\"b3-6-err-txt\" class=\"B E T U V W X Y Z a b c  b3-6-err-msg b3-err-msg bf-err-msg bf-error-messages-container  M  b3-6-err-txt b3-err-txt bf-err-txt bf-error-text  \" style=\"display: none !important\">\n            \n          <\/div>\n          \n          \n        <\/div>\n      <\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-9 \"><div class=\"M Q R S  b3-9-fld-wrp b3-fld-wrp bf-fld-wrp bf-field-wrapper \">\n  <div class=\"J AG AJ  b3-9-lbl-wrp b3-lbl-wrp bf-lbl-wrp bf-label-wrapper \"><label id=\"b3-9-1-lbl\" class=\"B E J Z AG AH AI Cy  b3-9-lbl b3-lbl bf-lbl bf-label \" for=\"b3-9-1\">\n          \n          \n          Upload evidence pictures (if available) \n          \n          \n        <\/label><\/div>\n  <div class=\"CJ CK CL CM CN CO CP CQ CR CS CT CU CV CW CX CY CZ Dn Do Dp Dq Dr Ds Dt Du Dv Dw  b3-9-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <input hidden id=\"b3-9\" type=\"file\" class=\"filepond\" name=\"fileUpload\" \/>\n      <div id=\"filepond-b3-9-container\" class=\"Ce Cf b3-9-filepond-b3-9-container 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bf-fld-wrp bf-field-wrapper \">\n  \n  <div class=\"b3-1-inp-wrp b3-inp-wrp bf-inp-wrp bf-input-wrapper \">\n    <div class=\"E  b3-1-inp-fld-wrp b3-inp-fld-wrp bf-inp-fld-wrp bf-input-field-wrapper \">\n        <button class=\"B C D E F G H I J K As At Au Av Aw Cm DC DD  b3-1-btn b3-btn bf-btn bf-button  \" type=\"submit\" name=\"button-b3-1\" aria-describedby=\"b3-1-err-txt\">\n          \n          Submit my Order Issue\n          \n          <span class=\"bf-spinner d-none\" aria-hidden=\"true\"><\/span>\n        <\/button>\n      <\/div>\n    \n    \n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b3-10 \"><script>\n          function bfBeforeInteractiveCallbackb3101() {\n            const bfTurnstileFldSelector = document.querySelector('.b3-10-1-turnstile-wrp');\n            if (bfTurnstileFldSelector) bfTurnstileFldSelector.parentElement.classList.remove('d-none');\n          }\n          function bfAfterInteractiveCallbackb3101() {\n            const bfTurnstileFldSelector = 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Please tell us what happened by filling out the form. Our dedicated team is ready to assist and find a solution for you. 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